FAQ

We’re always on hand to offer advice or make things easier, so to help, we’ve compiled these FAQs. If you’ve got a question then they should do the trick.

MY ACCOUNT

• Can I order online?

  • Yes you can order on www.gap.ae and shop from our extensive selection of clothing for Women, Men, Kids, Toddlers & Babies.

• What is the difference between www.gap.ae and www.gap.com?

  • www.gap.ae is the main local website for deliveries within the UAE, while www.gap.com is the brand international site.

• If I order online, what are my options to receive the product?

  • To make your shopping experience as enjoyable and as convenient as possible, for most items sold on our website you will be given an option to choose Home Delivery or Click & Collect from a list of stores of your choice

• Can you place an order on my behalf?

  • Our Customer Care team can support you with placing an order with the option of home delivery or click & collect from one of our selected stores.

• Do you have click & reserve?

  • We want to make your shopping experience as enjoyable and as convenient for you as possible. We do not offer Click & Reserve but for most items sold on our website you will be given an option to choose Home Delivery or Click & Collect from the store of your choice.

DELIVERY

• Do you deliver to the GCC?

  • www.gap.ae currently only delivers to the UAE.

• How long do I have to wait for my product to arrive?

  • We offer either Same Day or Next Day delivery, depending on the time of order. For more information, please see our Shipping Policy. Please contact the customer care team on our UAE toll-free 80042763. You can also email us by filling the form here.

RETURN / REFUND / EXCHANGE

• I bought this product in the UAE can I refund it in the GCC?

  • Please click here to see our full Returns & Refunds policy

• I bought this product in the UAE, can I exchange it in the GCC?

  • No

• I bought this product on www.gap.com, can I return, refund or exchange it within the UAE?

  • As part of two separate entities, unfortunately we cannot process returns, refunds or exchanges on www.gap.ae or in any of the Gap stores in the UAE.

GIFT CARDS & AMBER

• I have Amber points, can I use them on the website?

  • Yes, Amber members can earn points for their transactions and redeem them on the website. Our Amber members also receive exclusive offers, promotions and event invitations.

• If I buy an item, do you offer gift wrapping and personal messaging?

  • We do not currently offer this service.

PAYMENT

• What are the online payment methods?

  • We accept multiple types of payments on our website: credit/debit card, PayPal or Amber points. You can also choose to use our 'cash on delivery' payment method, which will enable you to purchase online and pay on delivery of your items. If you have an in-store voucher, please note that you can only use it in store.

• Do you offer cash on delivery?

  • Yes, we offer cash on delivery as a payment method for UAE dirhams only.

GENERAL

• Who do I contact for any queries about www.gap.ae?

  • You can reach us on our UAE Toll Free number 800 GAPME (800 42763) or via email at customer[email protected] The Customer Care team is available between 10am-10pm, seven days a week.