We’re always on hand to offer advice or make things easier, so to help, we’ve compiled these FAQs. If you’ve got a question then they should do the trick.
Yes you can order on www.gap.ae and shop from our extensive selection of clothing for Women, Men, Kids, Toddlers & Babies.
www.gap.ae is the main local website for deliveries within the UAE, while www.gap.com is the brand international site.
To make your shopping experience as enjoyable and as convenient as possible, for most items sold on our website you will be given an option to choose Home Delivery or Click & Collect from a list of stores of your choice
Our Customer Care team can support you with placing an order with the option of home delivery or click & collect from one of our selected stores.
We want to make your shopping experience as enjoyable and as convenient for you as possible. We do not offer Click & Reserve but for most items sold on our website you will be given an option to choose Home Delivery or Click & Collect from the store of your choice.
www.gap.ae currently only delivers to the UAE.
We offer either Same Day or Next Day delivery, depending on the time of order. For more information, please see our Shipping Policy. Please contact the customer care team on our UAE toll-free 80042763. You can also email us by filling the form here.
Please click here to see our full Returns & Refunds policy
As part of two separate entities, unfortunately we cannot process returns, refunds or exchanges on www.gap.ae or in any of the Gap stores in the UAE.
Yes, Amber members can earn points for their transactions and redeem them on the website. Our Amber members also receive exclusive offers, promotions and event invitations.
We do not currently offer this service.
We accept multiple types of payments on our website: credit/debit card, PayPal or Amber points. You can also choose to use our 'cash on delivery' payment method, which will enable you to purchase online and pay on delivery of your items. If you have an in-store voucher, please note that you can only use it in store.
Yes, we offer cash on delivery as a payment method for UAE dirhams only.
You can reach us on our UAE Toll Free number 800 GAPME (800 42763) or via email at [email protected] The Customer Care team is available between 10am-10pm, seven days a week.