Everything you need to know about getting your order, and sending it back if it isn’t right.
We deliver across the United Arab Emirates, to the address you give us at checkout.
Delivery is free on every order, wherever you are and whatever you spend.
How quickly your order arrives depends on where you are and what you’ve bought.
| Area | Delivery | Order by | Cost |
|---|---|---|---|
| Dubai | 2-hour delivery | 9 AM to 10 PM, on selected items | Free |
| Next-day delivery | Orders placed after 8 PM | Free | |
| Abu Dhabi, Sharjah and Ajman | Same-day delivery | Orders placed before 1 PM | Free |
| Next-day delivery | Orders placed after 1 PM | Free | |
| Rest of the UAE | Next-day delivery | Any time | Free |
2-hour delivery is only available on eligible items. You’ll see it flagged on the product page, and confirmed at checkout.
Delivery times can shift when we’re busy or if something is running low in stock. We’ll always keep you posted by email once your order is on its way.
We can’t deliver to P.O. boxes, AFO or FPO addresses, or anywhere outside the United Arab Emirates. If you live somewhere remote and aren’t sure we reach you, get in touch and we’ll check.
If nobody’s home when the courier arrives, they’ll get in touch to arrange another time that suits you.
Back to topChanged your mind? You have 30 days from the day your order arrives to send it back, and returns are free.
Items need to come back unworn and unwashed, with the tags still on, in their original packaging, along with the invoice. Anything returned damaged, worn or incomplete can’t be refunded, and we may send it back to you.
If you’re sending back more than one item from the same order, put them in the same parcel so we can process everything together.
Back to topFor hygiene reasons, we can’t offer a refund or exchange on:
This doesn’t affect your legal rights if an item turns out to be faulty.
Back to topOnce your return reaches us we’ll check it over, then email you to confirm it’s approved.
Refunds go back to the card you paid with. Depending on your bank, it can take up to ten working days to show up in your account.
Back to topIf something arrives damaged, faulty, or just isn’t what you ordered, let us know within the return window and we’ll sort it out.
Back to topIf you change your mind before your order arrives, call or message us as soon as you can and we’ll cancel it if it hasn’t been processed yet.
If it’s already on its way, don’t worry. Just send it back as a return once it arrives.
Back to topReceived something as a gift and it’s not quite right? Get in touch and we’ll help. The same 30 days apply, and the item needs to be unworn with its tags, packaging and invoice.
Back to topReach us via WhatsApp, live chat, phone or email. Learn more on our Contact Us page.
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